Healthcare organizations report diverse and evolving approaches to a common goal
Improving the experience of care can be lost in the push to find innovative ways to improve quality, lower costs, and withstand changing payment models.
The Experience Innovation Network
, part of Vocera, examined how healthcare organizations keep the human experience front and center in their
approaches to innovation.
We found that many healthcare systems aspire to establish a holistic and trusted relationship between providers, patients, and their families as part of their innovation efforts.
Those organizations that are effectively addressing both innovation and experience don’t have one ‘right’ approach, but are taking multiple paths to sourcing, developing, testing, and spreading new and valuable solutions.
Here are a few of the critical attributes that
leading organizations shared.
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- Having C-level support for both innovation and experience improvement
- Incorporating experience improvement into the organization’s innovation vision statement
- Highlighting improvements to physician and staff experience as a means of recruiting pilot sites and speeding the diffusion of successful innovation
About the Authors:
Ateret Haselkorn, MPH, MBA, Director – Strategic Marketing
Ateret Haselkorn has more than a decade of experience in healthcare and technology intelligence, forecasting, strategy, and education.
She received her dual master
degrees in Public Health and Business Administration from Johns Hopkins University.
Liz Boehm, Research Director
Liz Boehm leads research and content development for the Experience Innovation Network.
Prior to joining Vocera, Liz spent 15 years at Forrester Research leading the firm’s healthcare and life sciences customer experience research.
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