What Does it Take to Humanize Healthcare?

Healthcare leaders across the U.S. and Canada agree: Change has become the one constant on which healthcare organizations can depend.

Based on a combination of mission and market necessity, healthcare leaders are seeking to improve the quality and safety of the care they deliver while also making processes more efficient and cost-effective. And increasingly, organizations strive to achieve these goals while also making care more humanized for both patients and families and the physicians, nurses, and other care professionals who serve them. While studies and best practices exist in each of the individual domains of process improvement, quality and safety best practices, and experience excellence, none has delved into the complex interplay between the three. Vocera’s Experience Innovation Network surveyed more than 80 senior healthcare executives and conducted in-depth interviews with more than 20 executives responsible for quality, safety, process, and experience improvement.

In this study we sought to examine three key ideas:
  • How to create sustainable approaches to drive high quality, efficient, humanized healthcare experiences.
  • How effectively organizations are partnering with patients and families in improvement.
  • How fully organizations are assessing and measuring the impact of improvement work.

The results are in. Complete the form to download the report to learn more about humanizing efficiency in healthcare.